Terms of Service

Last updated and effective: August 22, 2026

These Terms of Service (the “Terms”) are an agreement between you and the operator of Hikage (“we,” “us,” or “our”) concerning the Hikage macOS app, the Hikage website, and related download, trial, software-license, license-activation, software-update, and support services.

Hikage currently uses Creem for checkout. For a purchase completed through Creem, the Creem entity identified at checkout acts as seller, payee, and Merchant of Record (“MoR”) for that transaction and handles checkout, payment, transaction taxes, receipts, and execution of refund funds. The related sales and payment relationship is also governed by the Creem Buyer Terms shown at checkout. The Hikage operator is responsible for the software license, delivery, activation, product functionality, updates, and product support. These Terms continue to govern Hikage’s own software license, product functionality, and data processing. The specific MoR legal entity is the entity identified during checkout or on the order receipt.

We provide contact concerning these Terms only through the email address listed at the end. Before using Hikage, please read these Terms, the Privacy Policy, and the Refund Policy.

1. Acceptance and Scope

By downloading, installing, or using Hikage; actively starting a free trial; purchasing or activating a personal license; or using the website, licensing, update, or support services directly related to Hikage, you agree to be bound by these Terms. When completing a purchase through an MoR, you must also accept or acknowledge the transaction terms shown before payment.

If you do not agree to these Terms, do not start a trial, purchase or activate a license, or continue using Hikage. Stopping use or uninstalling Hikage does not necessarily delete data stored locally on your device. See the Privacy Policy and in-app instructions for deletion methods.

These Terms apply to users worldwide. Regardless of anything stated in these Terms, any rights that you have as a consumer under mandatory law and that cannot be excluded, restricted, or waived by contract remain in effect. If these Terms conflict with mandatory applicable law, that law controls.

For a particular transaction, the seller, price, currency, taxes, items delivered, and special conditions expressly shown on the purchase page, MoR checkout page, order receipt, or purchase confirmation form part of that transaction. If a special condition conflicts with these Terms, the more specific condition controls only for that transaction and only to the extent it does not violate mandatory law.

2. Eligibility

You must have reached the age at which you can independently consent to the relevant data processing and enter into a software-license contract where you live. A user below that age may use Hikage only if a parent, guardian, or another legally authorized person reads and agrees to the relevant documents and is responsible for purchasing and enabling network-connected features. Hikage is not designed specifically for children.

A personal license is always granted to the one natural person who completes the purchase. You may use it on your own work device, but employer payment, reimbursement, or ownership of the device does not automatically turn it into an organizational, team, or enterprise license. Ending an employment relationship does not automatically transfer the license to the employer or another employee.

3. What Hikage Is

Hikage is a native macOS activity recording and review tool. Depending on the features you actively enable and the system permissions you grant, Hikage can record frontmost-app usage, input-activity timestamps that contain no input content, playback-activity phases and timestamps, browser web addresses, and system and display sleep states, then generate statistics and review results locally on your device.

Hikage may also provide calendar integration, scheduled reminders, and other supporting features. Some features may be paid features and may be limited by the status of a trial or personal license.

Hikage is a personal review tool. It is not an employee-monitoring, covert-surveillance, time-and-attendance, billable-hours, law-enforcement-forensics, medical-advice, emergency-alert, or life-safety system. You must not use Hikage statistics, calendar entries, or reminder results as the sole basis for payroll, employment discipline, legal evidence, medical decisions, emergency action, or another consequential decision.

4. Free Features and Free Trial

A Hikage free trial begins only after you actively request it and the licensing service confirms it. Installing or first launching the app, completing the welcome flow, or viewing the activation page does not by itself start a trial.

As of the effective date of these Terms, Hikage offers one continuous 31-day full-feature free trial. The trial runs from the time the licensing service confirms that it has started and is not calculated by calendar month.

Trial eligibility is generally associated with a device identity. Uninstalling or reinstalling Hikage, deleting local data, changing the device name, creating a new system account, or otherwise resetting the local environment does not automatically create a new trial entitlement or extend an existing trial.

As of the effective date of these Terms, after the trial expires:

• Overview, daily statistics, and per-app statistics remain available free of charge;
• Monthly statistics, graph view, calendar integration, scheduled reminders, and other features identified as paid become unavailable until a valid license is restored;
• activity data already stored on the device is not deleted merely because the trial has expired.

We may change the eligibility rules, entry points, or free-feature scope for future trials that have not yet started. We will not retroactively shorten a trial that has already begun, except where necessary for law, security, fraud prevention, or abuse prevention.

5. Personal Perpetual License

After a valid purchase of a personal license has been completed and delivered, we grant you a limited, non-exclusive, non-sublicensable license for personal use that allows you to install, activate, and use Hikage in accordance with these Terms. The MoR’s sales or payment role does not make it the owner of Hikage intellectual property or the software licensor under these Terms unless the checkout expressly states otherwise.

A personal license is licensed to one natural person. You may use Hikage on your own home or work devices, but you may not make the same license available for shared use by family members, colleagues, clients, team members, or other third parties.

Unless the purchase terms expressly state otherwise, one personal license may be active on no more than 2 devices at the same time. A device that has been successfully deactivated and no longer occupies an active seat does not count toward this limit. You can use Hikage’s device-management feature to deactivate a device you no longer use.

What “Perpetual License” Means

A “perpetual license” means:

• the personal license is a one-time purchase, not a monthly or annual subscription;
• provided that the license was lawfully obtained, the transaction funds have not been refunded or reversed, you comply with these Terms, and the license has not been lawfully terminated, it has no predetermined expiration date;
• the license includes the paid features that formed part of the Hikage personal license when you purchased it;
• while Hikage remains in active development and maintenance as the same product and versions are generally released to personal-license users, the license includes maintenance, compatibility, feature, and version updates made generally available to those users, without a separate upgrade charge.

A “perpetual license” does not mean:

• Hikage will remain compatible forever with every future Mac, macOS version, browser version, or third-party service;
• we must release updates, particular features, or a particular number of versions on a specified schedule;
• we promise to operate Hikage forever, provide technical support indefinitely, or continue developing and releasing updates without end;
• the license automatically covers other software with a materially independent purpose and product identity, an enterprise or team edition, hosted services, custom services, or paid third-party services;
• you acquire ownership of Hikage software, branding, design, source code, or other intellectual property.

Whether software is a separate new product is assessed using objective factors such as an independent purpose, a separately maintained code product, an independent brand, and a separate purchase page. We will not use renaming, repackaging, or a merely formal division of features to turn a core feature that was already included in the personal license at the time of purchase into a separately charged item.

We will not revoke a lawfully obtained and valid personal license solely because Hikage is no longer sold, its price changes, our future business model changes, or we introduce another product.

6. Activation, Online Verification, and Offline Use

Starting a trial, activating a license for the first time, refreshing a license, viewing the device list, and deactivating a device require a connection to the Hikage licensing service.

Hikage uses a license credential issued by the licensing service and verifiable on your device. As of the effective date of these Terms, a paid-license credential ordinarily has a maximum local validity of approximately 30 days, so the device must connect periodically to refresh its license status. Paid features are generally available offline while the credential remains valid.

If the device cannot reach the licensing service for an extended period, the credential expires, or the device clock is materially abnormal, paid features may temporarily return to free mode. They will ordinarily be restored after the device reconnects and passes verification. This periodic verification does not convert a one-time purchase into a subscription and does not create automatic renewal.

We may reasonably adjust the refresh period for security, anti-fraud, infrastructure, or compatibility reasons, but we will not use such an adjustment to arbitrarily cancel core license rights that you have purchased.

If we plan to discontinue the licensing service permanently and doing so would prevent holders of valid personal licenses from continuing to use Hikage, we will, to the extent legally permitted and technically reasonable, provide existing purchasers whose licenses were lawfully obtained with a reasonable means of continued use. This may include an offline license, a long-lived local credential, a final compatible version that no longer depends on the original licensing service, or a functionally equivalent migration arrangement.

The Privacy Policy governs data processed for license activation and order association. Hikage does not upload your local activity database, statistics, browser web addresses, or Apple Calendar content as part of purchase confirmation or license verification.

7. Price, MoR Checkout, Taxes, and Delivery

The final price, currency, discount, taxes, payment method, seller, and delivery method are those shown on the purchase page and MoR checkout before you submit the order, and on the subsequent order receipt or purchase confirmation. A price displayed before checkout may differ from the final checkout amount because of region, tax status, currency, or a lawful price adjustment. Review the final amount before payment.

For a transaction completed through an MoR:

• for current website transactions, the Creem entity identified at checkout is the seller, payee, and MoR;
• the MoR provides checkout, processes payment and transaction taxes, issues an order confirmation, receipt, invoice, or credit document, executes refund funds, and handles payment disputes within its control;
• we, as the Hikage product provider, are responsible for the software license, license delivery, activation, device seats, product functionality, updates, and technical support;
• the sales, payment, and tax relationship between you and the MoR is connected to, but distinct from, the software-license and product-service relationship between you and us under these Terms;
• the MoR may accept, reject, delay, or review an order or payment under its transaction terms, legal obligations, security controls, or anti-fraud rules.

Unless the purchase terms expressly state otherwise, a personal license is paid for once and does not renew automatically. We will not convert a one-time license into a subscription without your express agreement.

You must provide the MoR with purchase and payment information that is truthful, accurate, and that you are authorized to use. Keep your order receipt, purchase email address, and activation code secure. To verify an order, reset an activation code, or handle a refund or payment dispute, we or the MoR may ask for transaction information that is reasonable and necessary, but neither should require an activity database, browsing history, or other private content unrelated to the order.

A success message on a payment page, a browser redirect, or a client-side callback does not necessarily constitute irrevocable final confirmation of the transaction. Order and delivery status are determined by the MoR’s server-side transaction record, its order confirmation, and transaction notices that we receive and verify. After payment is confirmed, we deliver the activation code, license credential, or other purchased item through the method described on the purchase page.

If payment has been confirmed but you do not receive or cannot obtain a valid license within a reasonable period, contact us through the order-support channel shown on the receipt or the email address at the end of these Terms. We will verify the transaction and attempt to resend, restore, or correct delivery. Where cancellation or a refund is required by law or applicable transaction terms, the MoR ordinarily executes the movement of funds.

8. Refunds, Withdrawal, and Statutory Remedies

Refund requests are handled under the Refund Policy applicable at the time of purchase, the MoR transaction terms, the purchase confirmation, and applicable law.

Unless the purchase page, the MoR transaction terms, or applicable law expressly provides otherwise, Hikage does not offer a uniform no-reason refund guarantee for a fixed period and does not guarantee a refund solely because you changed your mind, did not use Hikage, used it only briefly, or no longer need it. Submitting a request does not mean that a refund will be approved.

These Terms and the Refund Policy do not replace or limit any statutory right of withdrawal, cooling-off period, quality guarantee, repair, repeat performance, price reduction, refund, contract termination, damages, or other non-excludable remedy available to you under applicable law.

If the law in your location allows a consumer to withdraw from a remote purchase of digital content during a statutory period, that right remains available. It may end early only where applicable law permits and, before supply begins, you expressly request immediate performance, expressly consent to supply beginning, and acknowledge that you may thereby lose the withdrawal right.

For a duplicate charge, incorrect amount, failed delivery, unauthorized transaction, or material failure of Hikage to conform to an express description made at purchase or an applicable statutory quality requirement, you may use the MoR order-support channel or contact us for investigation. The available response depends on the issue, MoR rules, and applicable law and may include redelivery, repair, an alternative solution, a reasonable price reduction, partial refund, full refund, contract termination, or another remedy.

Merely submitting a refund request or payment dispute ordinarily does not immediately revoke the license. After a full refund is completed, the transaction is cancelled, payment is finally reversed, a chargeback succeeds, or the transaction is legally declared invalid, we may revoke the associated license. Once revoked, connected devices may no longer be able to refresh paid access, but local activity data is not automatically uploaded or deleted. A partial refund, tax adjustment, or price reduction that does not terminate the transaction does not automatically revoke the entire license; the effect will be explained in the outcome.

9. Scope of the Software License

Subject to your compliance with these Terms, you may:

• download, install, and run Hikage within the licensed device-seat limit;
• use Hikage for personal productivity, personal review, or your personal workflow;
• use Hikage’s features to export or process data that you have the right to use;
• retain a lawfully obtained installer for reasonable backup purposes, provided that you do not distribute it publicly.

Except where applicable law expressly permits otherwise, you may not:

• sell, rent, transfer, sublicense, publicly share, or distribute in bulk Hikage, an activation code, or license materials;
• use a personal license for shared use, team deployment, managed operations, a hosted service, or paid access by third parties;
• bypass, defeat, forge, or interfere with trial controls, activation, device seats, license signatures, license refresh, update verification, or paid-feature restrictions;
• copy, modify, translate, adapt, decompile, disassemble, crack, or otherwise attempt to obtain Hikage source code;
• remove or alter copyright, trademark, license, or other proprietary notices;
• use Hikage or a related service to develop or distribute malware or to attack, scan, stress-test, disrupt, or interfere with licensing, update, download, or website infrastructure.

This section does not limit a right to interoperability research, security research, error correction, backup, or reverse engineering that applicable law expressly grants and does not permit a contract to exclude. When exercising such a right, you must still comply with applicable law and must not go beyond what is necessary for the lawful purpose.

10. Lawful Use and the Rights of Others

You may use Hikage only on devices, system accounts, browser profiles, and calendar accounts that you own or manage or for which you have sufficient authorization.

You must not use Hikage to:

• secretly record, track, monitor, or analyze another person’s activity without that person’s knowledge or lawful authorization;
• infringe privacy, personal-information, communications-confidentiality, employment, equal-opportunity, intellectual-property, or other legal rights;
• violate applicable surveillance, employment, data-protection, cybersecurity, or other law;
• harass, stalk, coerce, discriminate against, or harm another person;
• falsify records or deliberately represent potentially incomplete statistics as authoritative, complete, or audited facts.

If you use Hikage on a device provided by an employer, school, client, or another organization, you are responsible for confirming that organizational policy and local law permit that use and for obtaining any required authorization.

11. Local Data, Permissions, and Backups

Hikage activity records and derived statistics are stored on your device by default. You retain the rights that apply to local data, categories, settings, exports, and calendar content that you lawfully own or control.

Hikage is not a cloud-backup or data-hosting service. You should reasonably manage:

• access security for your Mac, system account, and local files;
• backups of activity databases, exported files, and important calendars;
• disk space, system migration, device repair, and device-failure risks;
• deletion of data, caches, and license materials you no longer need.

Stopping use or uninstalling Hikage does not necessarily remove data from Application Support, Caches, or other system directories. Follow the Privacy Policy or in-app instructions when complete deletion is required.

Browser web address recording, calendar integration, and other system capabilities may depend on macOS permissions. You may refuse or revoke a permission, but the corresponding feature may become unavailable or produce incomplete results.

Calendar integration may, according to rules or actions you expressly enable, read calendars you select, create Hikage-managed events, and update the titles and Hikage management markers of those managed events while preserving other fields you changed. Unless you expressly perform a deletion or another action, Hikage does not modify events unrelated to Hikage. You are responsible for reviewing rules, candidate content, the target calendar, and the actual creation, update, or deletion result, and for maintaining reasonable backups of important calendars.

12. Accuracy of Statistics, Reminders, and Results

Hikage uses reasonable efforts to record and display activity as described, but recording, statistics, calendar creation, and reminders may contain omissions, delays, duplicates, categorization differences, or display errors because:

• Hikage is not running, is terminated by the system, or is not configured to launch at login;
• recording, browser web address recording, a permission, or a plugin is disabled;
• the system sleeps, the device is shut down, a permission is revoked, or system scheduling is constrained;
• macOS, a browser, a website, Apple Calendar, or another third-party interface changes;
• a database, disk, system clock, network, or device environment behaves abnormally;
• the software contains a defect, a feature is prerelease, or a use case is not yet supported.

Scheduled reminders use Hikage’s own menu bar reminder popover and do not use the macOS Notifications permission. A reminder may be delayed or omitted because Hikage is not running or is terminated, the system is asleep, the device is shut down, system scheduling is constrained, or the software malfunctions. Hikage does not guarantee that a reminder will appear at an exact time.

Do not use Hikage for medication schedules, medical care, industrial safety, emergency response, or another situation in which delay or omission could cause personal injury or substantial property loss.

13. Updates, Modifications, and Compatibility

Hikage may provide security fixes, bug fixes, performance improvements, interface changes, new features, and compatibility changes through software updates.

Hikage enables automatic update checks by default, while automatic update downloads and installation are disabled by default. You can turn automatic checks and automatic installation on or off separately in Settings.

Choosing “Check for Updates” manually starts one immediate check and does not change the automatic-check setting. Any download or installation after an update is found still follows the automatic-installation setting then in effect or a choice you expressly make in the update interface.

When a periodic automatic check finds an update, Hikage may download, verify, and prepare it in the background. While automatic installation is enabled, a prepared update may be installed silently when you quit Hikage. When automatic installation is disabled, finding an update does not itself download or install it unless you expressly choose to do so.

Changes to macOS, browsers, Apple Calendar, system permission models, hardware architectures, or other third-party capabilities may make a feature temporarily unavailable, alter its behavior, or require a newer Hikage version.

We may modify Hikage for reasonable security, legal, technical, performance, accessibility, or third-party-compatibility reasons. When a modification would have a materially adverse effect on a purchased core feature, we will, where reasonably practicable, explain it in advance and provide any continued-use option, repair, price reduction, refund, contract termination, or other remedy required by applicable law.

We will not use an update to retroactively cancel a lawfully obtained and valid personal perpetual license. We do not guarantee a particular release schedule, update content, or support period, but this does not affect license rights expressly promised at purchase or any statutory duty to provide updates.

If, after receiving clear notice of a necessary update and the consequences of not installing it, you do not install that update within a reasonable period, our responsibility for a compatibility or security problem caused entirely by the failure to install may be reduced to the extent permitted by applicable law.

14. Third-Party Platforms and Open-Source Components

Hikage depends on macOS, Apple system frameworks, browsers, networks, an MoR, payment infrastructure, update infrastructure, and other third-party capabilities. A third party’s discontinuation, interface change, permission-model change, or service failure may affect purchasing, delivery, or some Hikage features.

Your use of a third-party product or service may also be governed by that party’s terms and privacy rules. Unless we expressly promise otherwise, we do not control or warrant a third-party product or service, and we do not make promises on behalf of an MoR, financial institution, app store, or another third party.

Hikage may include third-party open-source software. Each component remains subject to its applicable open-source license. If an open-source license conflicts with these Terms, that license controls only for the corresponding component.

Apple Inc., browser developers, and an MoR are not the software licensor or joint operator under these Terms unless the relevant party expressly states otherwise.

15. Prerelease Versions

Beta, preview, development, or other prerelease versions may contain incomplete features, compatibility issues, data-format changes, and a greater risk of failure.

Except where applicable law provides otherwise, do not use a prerelease version as the only copy of important data or in a production, safety-critical, or other environment that cannot tolerate data loss.

We may change or discontinue a prerelease feature at any time. A “prerelease” label does not exclude a consumer right that cannot lawfully be excluded or liability that applicable law makes non-excludable, including liability for intentional misconduct or gross negligence.

16. Intellectual Property and Feedback

Intellectual-property rights in Hikage software, object code, source code, interfaces, graphics, icons, copy, website, trademarks, branding, design, documentation, and related technology belong to us or the applicable rights holder.

These Terms grant only the right to use Hikage within the stated scope. They do not transfer intellectual property or grant any other right not expressly stated here.

We may use bug reports, suggestions, or other feedback you voluntarily submit to maintain and improve Hikage. Unless we agree otherwise in writing, feedback does not require us to pay compensation, adopt a suggestion, or keep an ordinary product suggestion confidential. Personal information contained in feedback remains subject to the Privacy Policy.

17. Service Maintenance, Suspension, and Termination

Download, licensing, update, website, purchase-integration, and support services may be temporarily interrupted by scheduled maintenance, emergency repairs, security incidents, network failures, hosting-platform or MoR failures, unusual traffic, legal requirements, or events outside our reasonable control.

We will take reasonable steps to reduce the effect and restore services that we control, but we do not guarantee that an online service will always be uninterrupted, delay-free, or error-free, and we cannot guarantee continuous availability of checkout or payment services controlled by an independent third party.

We will suspend, restrict, or revoke a relevant trial, activation status, or license only where there is a reasonable basis, including where:

• the transaction has been fully refunded, cancelled, finally reversed, successfully charged back, or declared invalid;
• an activation code was unlawfully sourced, forged, stolen, or obtained by fraud;
• an activation code has been publicly distributed, sold, rented, or shared among multiple users;
• technical measures are used to evade trial, seat, or paid-feature restrictions;
• the Hikage services are subjected to attacks, malicious automated requests, or other serious abuse;
• you materially breach these Terms and do not cure the breach within a reasonable period;
• a law, court, regulator, the MoR, or another competent party requires us to act on the basis of a valid transaction status or legal obligation.

Merely submitting a refund request, payment dispute, or chargeback notice does not automatically cause permanent revocation. During an investigation of fraud, unauthorized payment, or a disputed transaction, we may temporarily restrict new device activations or related online actions where necessary and proportionate. If the transaction is ultimately upheld, the refund is not completed, or the dispute outcome restores the funds, we will reasonably maintain or restore the license according to the confirmed transaction status.

A partial refund, tax correction, price reduction that does not terminate the transaction, or another adjustment that does not undermine the basis of the license payment does not automatically terminate the entire personal license. The outcome depends on the MoR’s final transaction status, the decision made, and applicable law.

Except where immediate action is required for a security incident, fraud, service attack, or legal requirement, we will explain the reason where reasonably practicable and provide an opportunity to verify the facts, appeal, or cure the issue. If a suspension or revocation decision was mistaken, we will reasonably restore the license after confirming the error.

After a license is suspended or terminated, paid features may return to free mode, but local activity data is not automatically uploaded or deleted.

You may stop using and uninstall Hikage at any time. Stopping use does not itself create a refund entitlement; refunds and statutory remedies are governed by Section 8 and the Refund Policy.

18. Consumer Guarantees and Disclaimers

We will provide Hikage with reasonable professional care and will use reasonable efforts to make the software materially conform to its description at the time of purchase in supported environments.

Software, operating systems, and third-party services can nevertheless contain errors or change. Except where applicable law requires otherwise or we expressly promise otherwise, we do not guarantee that:

• Hikage will always be uninterrupted, error-free, or free of security vulnerabilities;
• Hikage will be compatible with every future device, operating system, browser, or third-party service;
• recording, statistics, calendar entries, or reminders will be absolutely complete, accurate, or timely;
• Hikage will meet a special purpose that you did not disclose to us and that we did not expressly accept.

Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, statutory warranty, or remedy that applicable law does not allow us to exclude, restrict, or modify.

19. Scope of Liability

If you are a consumer, we are responsible under applicable law for losses caused by our breach of these Terms or failure to perform a statutory duty where those losses were reasonably foreseeable when the contract was formed.

To the extent permitted by law, we are not responsible for:

• a loss not caused by our breach, negligence, or a product defect;
• an indirect or special loss that was not reasonably foreseeable when the contract was formed;
• a loss caused by your breach of these Terms, disregard of a clear warning, failure to obtain required authorization, or unlawful use of Hikage;
• an increase in loss caused by your failure to keep a reasonable backup of important local data or calendars where the increase could reasonably have been avoided;
• purely commercial loss of profit, revenue, goodwill, opportunity, or business interruption, except where applicable law provides otherwise.

If you are not a consumer and applicable law permits a limitation of liability, our aggregate liability arising from Hikage and related services is limited to the greater of the amount you actually paid for the Hikage license giving rise to the liability and US$50 or the equivalent in local currency.

No limitation of liability applies where liability cannot lawfully be limited or excluded, including liability arising from fraud, willful misconduct, gross negligence, death or personal injury, infringement of intellectual property, or violation of a non-excludable consumer right.

This Section governs our responsibility for the Hikage software license, delivery, and product services. Responsibility of the MoR, a financial institution, or another independent third party for sales, payment, taxes, checkout, security, or dispute handling is governed by your terms with that party and mandatory law. Nothing here excludes or limits that party’s responsibility on its behalf.

20. Force Majeure

To the extent permitted by applicable law, we are not liable for delay or failure to perform caused directly by an event outside our reasonable control. Such events may include natural disasters, war, major public emergencies, government action, widespread network or power outages, a major MoR or other third-party infrastructure failure, and severe cyberattacks.

We will take reasonable steps to mitigate the effect and resume performance. This force-majeure provision does not exclude any refund, contract-termination, or other non-excludable right provided by applicable law.

21. Global Consumer Rights

This section highlights consumer-protection principles in certain regions and is not a complete statement of your local rights. You may have additional or more favorable rights.

European Economic Area and United Kingdom

If you are a consumer in the European Economic Area or the United Kingdom, you have the conformity, necessary-update, repair or repeat-performance, reasonable price-reduction, contract-termination, refund, and other rights for digital content and digital services provided by applicable law.

A remote purchase may carry a statutory withdrawal or cancellation period. For digital content supplied immediately, the withdrawal right may end early only if the express-request, prior-consent, and acknowledgement requirements of local law are satisfied.

A provision in these Terms or the MoR terms concerning governing law or court jurisdiction does not deprive you of protections available under mandatory consumer law in your habitual place of residence.

Australia

If the Australian Consumer Law applies to your transaction, nothing in these Terms excludes, restricts, or modifies the consumer guarantees or remedies provided by that law.

Where Australian law permits liability to be limited but not excluded, our liability is limited only to a reasonable remedy allowed by law. A limitation does not apply if it would be unfair or unreasonable or is prohibited by law.

New Zealand

If the New Zealand Consumer Guarantees Act or another mandatory consumer law applies to your transaction, nothing in these Terms excludes, restricts, or modifies a quality guarantee or remedy that you have under law.

Where a Hikage personal license is acquired for personal or household use, we do not rely on these Terms alone to exclude those statutory rights.

Other Countries and Regions

If the law in your location provides non-excludable rights concerning digital-product quality, consumer guarantees, cooling-off periods, refunds, repair, data, contract fairness, or dispute resolution, those rights remain in effect.

These Terms do not require you to waive the right to seek assistance from a local consumer-protection authority, regulator, alternative-dispute-resolution body, small-claims court, or another legally competent body.

22. Governing Law and Dispute Resolution

These Terms govern the software license, product delivery, product functionality, updates, support, and Hikage’s own data processing between you and us. For a current purchase completed through Creem, the sales, payment, tax, receipt, and execution-of-refund relationship between you and the Creem entity identified at checkout is separately governed by the Creem Buyer Terms shown at checkout and their applicable law and dispute provisions.

If you are a consumer, the preceding statement does not deprive you of protection under mandatory law in your habitual place of residence. You may bring a claim in any court that has jurisdiction under applicable law, including in your habitual place of residence where local law permits.

These Terms do not require a consumer to accept mandatory arbitration or waive the right to a class or representative action, a small-claims process, or a complaint to a regulator. After a dispute arises, however, you and we may voluntarily agree to mediation, arbitration, or another form of alternative dispute resolution. A dispute provision in the MoR terms applies only to the extent it lawfully governs the transaction relationship between you and the MoR.

For a dispute concerning Hikage software, licensing, delivery, or technical support, contact us at support@hikage.app. For a card-statement descriptor, payment method, tax, receipt, execution of a refund, or payment dispute, you may also use the MoR support channel shown on the order receipt. Prior communication is not a condition that limits a statutory period, urgent remedy, or right to bring a claim directly under applicable law.

23. Changes to These Terms

We may change these Terms because of product changes, transaction-method changes, a change in MoR or sales channel, legal requirements, security risks, infrastructure changes, or changes to the service structure.

We will communicate material changes through the website, an in-app notice, release notes, a purchase contact email, or another reasonable method and will state the new effective date. Where applicable law requires notice through a durable medium or separate consent, we will follow that requirement.

Changes generally apply only prospectively. They will not retroactively cancel or materially reduce core personal-license rights acquired at purchase. Where the law requires express consent to a materially adverse change, continued use of Hikage alone will not make that change effective.

We recommend keeping historical versions and their effective dates available on the website for reference.

The MoR used for a transaction may change with the sales channel. A change in MoR alone does not cancel a personal license that has already been validly delivered, although payment, tax, refund, or dispute procedures may remain governed by the MoR and policies that applied to the transaction.

24. Language Versions

We may provide these Terms in multiple languages, and each version should remain materially consistent.

For a particular transaction, the language version clearly shown to and accepted by you at the time of purchase controls. The MoR may separately provide language versions of its transaction terms. If local law requires a particular language version or gives it priority, that law applies.

If language versions are ambiguous, they should be interpreted in light of the product description at purchase, the transaction context, mandatory consumer law, and good faith. A version should not be treated as controlling in a way that reduces a consumer’s statutory rights merely because it is written in a particular language.

25. Miscellaneous

If any part of these Terms is held invalid, unlawful, or unenforceable, the remaining parts remain in effect. The invalid part should, to the extent permitted by law, be interpreted or adjusted in the manner closest to its original lawful purpose.

Our failure to exercise a right under these Terms immediately does not waive that right.

You may not assign a personal license or your rights or obligations under these Terms without our written consent, except where applicable law expressly permits the assignment.

We may assign these Terms to a successor to the Hikage business as part of a merger, reorganization, or transfer of assets or business, provided that the successor continues to honor existing license and data-protection obligations and completes any notice or consent process required by law.

These Terms, the Privacy Policy, the Refund Policy, and the purchase confirmation for a particular transaction form the complete agreement between you and us concerning the Hikage software license, delivery, activation, and product services. This does not exclude advertising statements, pre-contractual commitments, or other matters that applicable law makes part of the contract. The sales and payment contract between you and the MoR is separately formed by the MoR terms shown during checkout, the order receipt, and applicable law. The MoR terms do not automatically modify product obligations that we expressly assume in these Terms.

Provisions that by their nature should survive cessation of use or license termination—including intellectual property, accrued payment or repayment obligations, liability, dispute resolution, and other survival provisions—remain in effect.

26. Contact

The operator of Hikage provides contact concerning these Terms only through the following email address:

• Email: support@hikage.app

Use this address to ask about these Terms, resolve a purchase-delivery or license issue, request assistance with a refund, report a software or security problem, or submit a complaint. Payment, tax, receipt, refund-settlement, and payment-dispute issues may also be handled through the MoR support channel shown on the order receipt.

To help us review the matter, include the type of issue, your Hikage version, and any necessary order information.