Last updated and effective: October 6, 2026
This policy covers paid licenses sold through the Hikage website and other channels that expressly apply it. For orders from other stores, contact the seller named on your receipt.
Refund Conditions
Hikage does not offer a blanket no-questions-asked refund guarantee. We do not promise refunds simply because you change your mind, have not used the software, or no longer need it, unless required by law. More favorable refund terms promised at purchase still apply.
Contact us about duplicate charges, incorrect amounts, failure to receive a valid license after payment, software defects, or a material mismatch with the purchase description. We will investigate and address the issue as appropriate, through a billing correction, repair, refund, or another remedy.
This policy does not limit your statutory consumer rights. Downloading or activating the software by itself does not mean you have waived those rights.
How to Apply
Email support@hikage.app with your purchase email address, order number, purchase date, amount, a description of the issue, and your preferred resolution.
We aim to acknowledge your request within 3 business days. This is not a deadline for refund approval or receipt of funds. We will contact you if we need more information.
Payment and License After a Refund
Creem normally issues refunds to the original payment method. Processing time depends on Creem and your payment provider.
After a full refund is completed, we may revoke the corresponding paid license. Submitting a request or receiving a partial refund does not automatically revoke the entire license. A refund does not delete your local records, exported files, or calendar events.